Refund Policy

If a product does not work as described, we will help you fix it. If we can’t fix it within a reasonable time, we will refund you in full.

You can ask for a refund within 14 days of your purchase if:

• the product is faulty or the files are damaged and we cannot fix them;
• the product is clearly different from its description or preview;
• you bought the same product twice by mistake;
• your membership renewed and you have not downloaded anything since the renewal.

We can’t offer refunds when:

• you changed your mind after downloading a product;
• you bought a product by mistake and have already downloaded it;
• the product does not suit a project it was not described for;
• more than 14 days have passed since the purchase.

Write to hello@pixmart.com within 14 days of your purchase with your order number, the product name and a short description of the problem. Screenshots help us understand it faster. We answer every request within two working days.

You can cancel a Yearly plan at any time in your account; it stays active until the end of the paid period. Lifetime plans can be refunded within 14 days if you have downloaded no more than three products.

Approved refunds go back to your original payment method. Depending on your bank, it can take 5–10 working days for the money to appear on your statement. Licenses for refunded products end when the refund is made.

Questions about a purchase or a refund? Contact us at hello@pixmart.com.